Positive Experiences in Healthcare (London)

World Usability Day London - Positive Experiences in Healthcare

On November 8th, LBi’s main London office will play host to two FREE events to mark this year’s World Usability Day in conjunction with the Usability Professionals Association.

In the day, we will be hosting an event about designing effective software and products in the healthcare space. The day will be aimed more at healthcare professionals, user experience specialists in healthcare, but also those working within industries that share common issues (eg, Financial Services, Government and Public Sector). Find out more about the day.

In the evening, we will be hosting an event about the changing world of user experience professionals and their processes, followed by an opportunity to network with peers. This will be aimed more at the general User Experience community and its clients. Find out more about the evening.

Because these are free events at the sponsor’s costs and we will have limited space, please let us know with some good warning if you cannot attend after signing up as we don’t want others to miss out. We will close registration at the end of October.

Daytime theme – Positive Experiences in Healthcare: 9:30am - 6pm
During the day, we will explore some vital issues in healthcare User Experience design. Due in part to the National Programme for IT within the NHS, the UK is at the forefront of world-wide efforts to improve the use of information and knowledge in healthcare, and this event brings together some of the leaders in the industry to share their stories, understanding and insights.

Daytime topics
Through case studies, discussion panels and product demonstrations, we will cover the following key topics:

• Healthcare knowledge management - we will explore the ways in which the healthcare community and the public are using knowledge to improve the health of the nation. We will be covering the access of information through different communication channels (eg, mobile, web) and the ways that Web 2.0 concepts (social networking, community) are being applied in the healthcare space.
• The last metre - getting healthcare information to the bedside – in contrast to many other knowledge-based  industries, using IT systems is a secondary function for healthcare professionals; their primary role is to care for us, the patients. Through videos and product demonstrations, we will explore the cultural and ergonomic challenges of putting computers, PDAs and other devices into healthcare settings (including patients’ own homes), and their impact on software design.
• Design and usability of clinical products and systems - we will be exploring the user-centred design processes and experiences of designing effective software and physical products in healthcare. We will share how Microsoft and the NHS are working together on the Common User Interface programme (CUI) to develop User Interface guidelines to support systems vendors on the most effective design patterns for their software, and be showcasing some innovative physical products that deal with the challenges of a fast-paced healthcare environment.

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Keynote: Kit Lewis
Kit Lewis is a User Experience heavyweight with a great deal of experience working in agencies, as head of the Experience Architecture department at Oyster Framfab, and also as a healthcare user experience design specialist within the NHS. He is currently providing strategic and user experience direction to the Common User Interface programme and other initiatives within NHS Connecting For Health, including the Summary Care Record. Kit will introduce the day’s proceedings by giving an overview of the use of IT in healthcare, explaining why it’s so hard to design positive user experiences in this most challenging of contexts, and highlighting some recent successes and promising initiatives within the NHS.

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Case study presentations:

• Mobile Map of Medicine – Susan Webber (LBi User Experience Architect) will take you through the process that she and Medic-to-Medic went through while developing a Mobile version of the Map of Medicine.
• Teenagers and Taboos – Getting Young People to Talk About Abuse – Tim Wild (Experience Director, Avenue A | Razorfish) will be showcasing their work with the NSPCC and the Don’t Hide It campaign. The work was designed to get teenagers to discuss all kinds of mental and physical abuse and have the confidence to tackle the subject head on.
• Understanding the public’s attitude to health – Nikolaus Horn (LBi User Researcher) recently undertook a large contextual study with some ‘hard to reach’ members of the public to understand their attitude to health. This work was set up to inform design principles for the NHS’ new NHS Choices website and surrounding initiatives. Nik will share some of his experiences and the guidelines that resulted from the study.

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Interactive panel sessions

• Research and design processes in Healthcare product and software development – James Fone (User Researcher for CUI programme and LBi), Stephen Corbett (Head of UI Design, Connecting for Health), Mike Bainbridge (leads the Clinical Architecture team for NHS Connecting for Health) will discuss some of their approaches to user research within the healthcare space and translating the findings form this into usable guidelines and best practices for software and hardware developers.
• Openness of information and communities in Healthcare – Muir Gray (Director of Clinical Knowledge for NHS), Julie Howell (Director of Accessibility at digital design agency Fortune Cookie and Founder of Jooly’s Joint, a Multiple Sclerosis community), Pete Gale (Head of User Experience at Cogapp), Martyn Perks (Design Consultant, cScape) will discuss the ways in which the internet offers opportunities for sharing more valuable information to better inform the public, and to enable experiences to be shared and learned from within the NHS.

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Demonstrations and Exhibitions

• Map of Medicine – In partnership with the NHS National Library for Health the Map of Medicine provides an information resource that visually organises the latest evidence and best practice guidelines into 387 patient pathways. Find out more at http://www.mapofmedicine.com
• VitalPAC – VitalPAC™ is a software system which records, stores, and analyses vital signs data, so enabling clinicians to monitor the condition of their patients in real time throughout a hospital stay. By performing real-time analysis of haematology, biochemistry, and physiology data, VitalPAC™ can quickly identify any deteriorating patient. Such a patient can then be given care appropriate to his or her condition – from a more senior clinician, for example, or from a critical care outreach team. Find out more at http://www.thelearningclinic.co.uk/info/VitalPAC.html
• Motion C5 Mobile Clincial Assistant - The Motion C5, the first mobile clinical assistant (MCA) that integrates technology from Intel® Health, combines durable design elements with key data capture technologies to simplify workflows, increase productivity and improve overall quality of care. Designed based on input from thousands of clinicians, the C5 brings reliable, automated patient data management directly to the point of care. We will be showing some demonstrations of the tablet and you may even get a chance to play with one yourself. Find out more at: http://www.motioncomputing.com/products/tablet_pc_c5.asp
• Telecare and assitive technology -  George MacGinnis, Assistive Technology Programme Manager, NHS Connecting for Health, has offered to bring along various devices and technologies that are used to  ‘close the digital divide’ for those with physical and mental impairments or to enable better healthcare management from home such as the ‘doc@HOME’ which is an integrated telehealth solution for the remote management of patients with a range of Long Term Conditions (also known as Chronic Diseases). See more at http://www.docobo.co.uk/products_docathome.htm
• + more tbc.
  

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Evening theme – A change for User Experience: 6:30pm - 9:30pm (+ later)
In the evening, we aim to switch our attention back to the way that User Experience professionals work and how the industry is evolving to reflect the type of experiences that are being demanded and desired by our end users and customers. We are pulling together some experienced and opinionated individuals to debate with you, around some very current topics, before we all unwind and network over a beer or glass of wine.   

Interactive panel sessions
The key topics we will cover within two separate panels are:

• Agile or just Agitated? – Agile methodologies like Scrum and Extreme Programming been around for years and are traditionally recognised as developer-friendly approaches to counter the many failed waterfall-based software projects. For the past five or so years there have been endless theoretical discussions on the relative merits, issues and overlaps of both Agile and UCD methodologies, but only in the past two years are we seeing clients asking for it, demanding it or wanting to know more about how we can do Agile and User-Centred Design together. Can we? Do we have to develop a new combined methodology, or keep each pure and find a useful interface? Is Agile just a fad? Is UCD? All these questions and more will be discussed in a lively panel made up of vocal individuals with real experience trying to make these two approaches work together.
• Changing roles in User Experience Design – Information Architect, Usability consultant, User researcher, Interaction Designer, User Experience Architect, Experience Designer, User Experience Consultant – what’s the difference? We are still a relatively immature industry and we are still finding job titles that suit what we do, and communicate this effectively to our clients and peers. But this is so hard when the subject matter we are dealing with is ever-changing – service design, physical interaction for software, customer experience design, browser-based applications, experience design, application design, microsite design, interactive physical spaces. This panel will explore some of the wide ranges of work that we, as an industry, are getting involved in and how important, or not, it is to have the right job title that reflects this work.
  

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Panelists and presenters

• Sir Muir Gray – Director of Clinical Knowledge, NH
• Susan Webber – User Experience Architect, LBi
• Gavin Edwards – User Experience Architect, LBi
• Nikolaus Horn – User Researcher, LBi
• Kit Lewis – User Experience Architect, CfH
• Mike Bainbridge – Clinical Architect, CfH
• Mikhail Goldgaber – Experience Director Avenue A | Razorfish
• Stephen Corbett - Head of UI Design, CfH
• James Fone – User Researcher on Microsoft CUI, LBi
• Tim Wild – Experience Director, Avenue A | Razorfish
• Be Kaler Blake – Recruit Media
• Pete Gale - Head of User Experience, Cogapp
• Craig Rhodes - Innovation and Development manager, Map of Medicine

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Sponsors

• Morae
• LBi
• Usability Professionals Association
• RecruitMedia

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